Book Ends clearly doesn't value me as a customer, I am only 1 person. I will gift the other undamaged copy that I was sent. I told him to forget it and that I would hold on to the book and try to peel the glue off of the pages. He was willing to lose a long standing customer over a $28 book.and he did. He acted as if the publisher had never had a manufacturing defect. The village is also a cultural hub: Bookends bookstore is a stop on many authors’ book-signing tours, and the Ridgewood Guild International Film Festival is held annually at the 1932 Art Deco. With many other more affordable on-line options available for purchasing books, I prefer to support local, independent retailers but I'm done with this one! Finally, I was told to mail the book back with a note and he would see if "he could find another copy at home". After much discussion, I was clearly agitated at the dismissive tone of the conversation and the lack of any empathy or value shown to me as a long standing customer. but he responded saying that he mailed 500 books and no one but me has complained.well I have only had the book in my possession for about 30 minutes so I imagine that the other 500 or so folks are only just getting their copies as well. I told him the packaging was intact when the book arrived at my home and that it was clearly a manufacturing defect, I offered to e-mail photos etc. Not being satisfied, I was transferred to speak with a man who, when asked, identified himself as the decision maker in charge (owner/ manager, not sure) of the store and that he guaranteed that this book was mailed to me in perfect condition and that he is not sure what happened to the book after it left his store. I immediately called the store and was told that they don't have any additional signed copies to offer as a replacement (which I can understand) and that they do not offer refunds on signed books, regardless of the situation. One of the 2 books was damaged and had glue, I expect a manufacturing defect from the publisher, across both the top and bottom of the books pages, making it difficult to open the pages without tearing. I ordered 2 signed copies of Jimmy Carter's new book and they arrived via UPS about 30 minutes ago. After 10 years or so as a customer and purchasing more than 50 books from them via mail-order, I am done with them. On that day, Dana and Walter Gilligan, store owners for nearly 19 years, handed the keys over to Pat and Walter Boyer, who were beginning their first days as booksellers. Bookends, Ridgewood BookendsNJ Legendary bookstore frequented by celebrities, sports and political authors.We sell autographed booksWe accept phone orders 20 if you cannot attend. Only critique is the I no fridge or microwave in the room which would've been very helpful.Book Ends is great to do business with.until you have a problem. As of December 2, new owners took possession of Bookends, in Ridgewood, New Jersey. Bookends is a legendary New Jersey Landmark We are known for our incredible author events and have hosted well over 15 years Order your signed copy from Bookends now. The entrance to the hotel we gorgeous!! There were flowers engulfing the awning over the sidewalk!! I could see it from a block away. So the money didn't completely go to waste. Also included is 2 tickets hop on hop off bus worth $60 each. BUT the benefits of it were acceptable- 3x30x5= $450 - $150 can be used at the hotel to purchase food/drinks etc. I didn't know about the "destination fee" of $30/day per person. When housekeeping came they replenished the towels & shampoo/conditioner without being asked! We happened to be on the 30th floor, corner room- our window viewed Central Park! I thought the beds & sheets were comfortable, we used the safe, everything looked clean. Even in the busiest times (we stayed thurs-tues), we didn't have much of a wait. You walk up to 10 elevators, touch your floor # on a screen then it tells you which door to go into, it brings you right to your floor. The elevators were efficient and I thought they were pretty high tech from the hotels I've been to across the country. "We got to the hotel and were preparing to store our luggage there, but then I got a call saying we could check in early. Bookends is a legendary New Jersey Landmark We are known for our incredible author events and have hosted well over 1,000 authors in the past 15 years UPCOMING SIGNINGS Signings/Meetings Can’t make a signing We take phone orders for signed copies.
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